Frequently Asked Questions

Order Inquiries

• How long will it take for my order to get to me?
  Orders received before 4:00 PM Eastern Time will usually ship the same business day on in stock items. Most orders are received by the customer in 1-5 business days. An order may take longer, if there is a back order on a product, if the customer ordered a product that had to be shipped via truck freight, or if the item must ship directly from the manufacturer. Should a significant delay apply, you will be contacted by a OmniGarage.com customer service representative.
• Is my personal/credit card information safe with your website?
  Yes all of our customers personal information is totally secure. Our shopping cart is XRamp SSL Secure for safety, and we do not give out any of your personal information to any other companies.
• Will you always have everything in stock?
  We are committed to having all popular items in stock, however with a large inventory of applications on our website, it's impossible for us to stock everything!
• Will you ship to a P.O. Box?
  No. FedEx requires a street address for delivery.
• Why am I being charged shipping?
  You are being charged shipping for one of two reasons:
  1. Your order total was less than $200.00
  2. Your cart contains an item which is considered "Oversized" by our shipping company and therefore extra handling charges apply.
  If you need further explanation, or have further questions, please contact a OmniGarage.com sales representative at (866) 731-1694.
• What about international orders?
  OmniGarage.com does not currently ship products outside of the contiguous United States.
• Can I check the status of an order I placed?
  We will send you an order acknowledgement email promptly after receiving your order on the web site, so you get verification that your order was properly received. We will also send you a shipment confirmation email when your order leaves our warehouse and is on its way to you. Order status can be checked on-line.
• How do the warranties work?
  All parts are covered only by the Manufacturer's Warranties and/or Guarantees. OmniGarage.com, Inc. can not assume responsibility for use or application by the user. We have made every effort to ensure that the information on this website is correct. However any typographical or printing errors, Prices or Specifications (subject to change) will be corrected without prior notice.
• Does OmniGarage.com collect sales tax?
  With the exception of a very small percentage of drop-ship orders, only orders shipped to an address in Indiana will be charged a 7% Sales Tax.

Technical Support

• I have a technical question, whom do I contact?
  Our customer service team is trained to handle many technical situations and is happy to assist you any way they can. You may contact them via email. Additionally, many manufacturers list a tech line number or email address on the product's instructions.

Miscellaneous

• I'm looking for a specific product I didn't see on your web site. Do you carry it?
  Possibly. Although our website is updated frequently, It still may not reflect our entire inventory to date. We carry thousands of items, and not all are listed on our web site. Contact our Customer Service Team during normal business hours and we will be glad to help you!
• Do you have retail outlets?
  Sorry, we do not have any brick-and-mortar retail outlets at this time.
• How does the quality of your products compare to cheaper brands?
  Our policy is to carry products that have a reputation for quality. These products are designed to last...in most cases, for the life of the vehicle. We do not carry the lower quality discount brands due to customer satisfaction issues.
• How do your products compare to dealer brands?
  Many car dealerships and manufacturers purchase aftermarket accessories for new vehicles from the same manufacturers that make our products.
• Will aftermarket automotive parts void my vehicle's warranty?
  Most properly installed products will not void your original vehicle manufacturers warranty. However, if you experience a problem with an uncooperative dealership point out the provisions of the Magnuson-Moss Warranty - Federal Trade Commission Improvement Act.
• Can a Omni Garage representative help me find the right part for my vehicle?
  While our Accessory Specialists are qualified to assist you with all of the products we sell, it is ultimately the customers responsibility to know their vehicles specifics - such as truck bed length or the body style of your truck. We take pride in being the most knowledgeable in the business - however, only you know what you're driving! Share your vehicles specifics with us and we'll help set you up with the best accessories on the market!